How can people experiencing homelessness be supported to get back on their feet? One example from a Cities Reducing Poverty member, in the county of Massachusetts, USA, demonstrates the value of believing in and investing in people. Many of the core members of OpT (Opportunity Tri-Communities) have shifted their efforts in the pandemic, while continuing to work on building resilience in the community. One husband and wife team, who took on an old Victorian building (initially to use the main floor for his medical practice) with rooms have shown a shelter is not merely bricks and mortar or a place to sleep. A shelter can be a safe space, enable healing and a champion for human potential.